Our Terms and Conditions

Wedding Booking Terms and Conditions

Wedding Booking Terms and Conditions

These Terms and Conditions apply to wedding flowers, floral styling, venue décor and hired items supplied by Blossom to Bloom.

By paying the Hold the Date fee, approving a quotation or making any further payment, the Client confirms that they have read, understood and accepted these Terms and Conditions.

1. Consultations and quotations

An initial one-hour wedding consultation is complimentary.

Following the consultation, Blossom to Bloom will prepare an initial floral proposal, vision board or quotation based on the information provided by the Client.

Quotations are valid for 14 days unless otherwise stated. Prices are not secured until the £250 Hold the Date none-refundable fee has been received.

Initial prices may be estimates where final flower choices, quantities, venue requirements or installation arrangements have not yet been confirmed.

2. Securing your wedding date

A £250 Hold the Date fee is required to secure the agreed wedding date.

The wedding date is not reserved until:

• The Hold the Date fee has been received;
• The Client has accepted the quotation or proposal; and
• These Terms and Conditions have been accepted.

The Hold the Date fee will be deducted from the Client’s final wedding balance.

After any applicable statutory cancellation period has ended, the Hold the Date fee may be retained to cover work already completed and losses arising from the cancellation. This may include consultation time, administration, planning, design development, proposal preparation and the loss of the reserved date. Blossom to Bloom will ensure that any amount retained is reasonable and proportionate to the loss incurred.

3. Cooling-off period

Where a booking is made online, by telephone or away from Blossom to Bloom’s business premises, the Client may have a legal right to cancel within 14 days of entering into the contract.

To cancel during this period, the Client must notify Blossom to Bloom clearly in writing.

If the Client asks Blossom to begin planning, designing, sourcing or ordering within the 14-day period, Blossom to Bloom may deduct a reasonable amount for work completed or costs incurred before receiving the cancellation.

The statutory right to cancel may not apply to bespoke or personalised goods once production has begun. Nothing in these Terms and Conditions affects the Client’s statutory rights.

4. Payment schedule

Unless a different payment schedule is shown on the Client’s invoice:

• The £250 Hold the Date fee is payable when booking;
• Any agreed interim payments must be paid by the dates shown on the invoice; and
• The full remaining balance is due one calendar month before the wedding.

The final balance may include flowers, materials, hired items, labour, delivery, setup, installation, relocation, dismantling, collection and any other agreed services.

If the final balance is not received by the due date, Blossom to Bloom may suspend preparation or treat the booking as cancelled by the Client. Any cancellation charges will be calculated in accordance with section 10.

All payments must be made using the payment details shown on the invoice.

5. Changes to the wedding order

Requests to change quantities, designs, colour palettes, venues, timings or services must be made in writing.

Changes are subject to availability and may result in an amended quotation. Additional items or services will not be provided until their price has been accepted by the Client.

Major reductions made after the booking may be treated as a partial cancellation. Blossom to Bloom may retain or charge an amount reflecting work already completed, materials ordered and losses directly resulting from the reduction.

Final quantities and design details must be confirmed no later than six weeks before the wedding unless otherwise agreed.

6. Flowers and natural materials

Flowers and foliage are natural, seasonal products. Exact varieties, shades, sizes, shapes and availability cannot be guaranteed.

Blossom to Bloom may make suitable substitutions where a requested flower is unavailable, unsuitable, poor quality or affected by seasonal or supplier availability. Substitutions will be selected to maintain the agreed style, colour palette, quality and overall value as closely as reasonably possible.

Photographs, mood boards and previous work are used as creative references and will not be replicated exactly.

Flowers may be affected by heat, cold, direct sunlight, wind, rain, handling and the conditions within a venue. Once arrangements have been delivered and accepted, Blossom to Bloom cannot be responsible for deterioration caused by unsuitable conditions, movement or handling by other people.

7. Delivery, setup and venue access

Delivery, setup, installation, relocation, dismantling and collection are separate services and will be itemised where applicable.

The Client is responsible for confirming:

• Venue access and setup times;
• Collection and clear-down requirements;
• Parking, loading and unloading arrangements;
• Restrictions imposed by the venue; and
• Any permissions required for installations, candles, fixings or suspended decorations.

Additional charges may apply if access arrangements, timings, locations or venue requirements change after the quotation has been agreed.

Where floral arrangements are to be moved between the ceremony and reception, this must be agreed in advance. Guests or venue staff should not move large arrangements or installations unless Blossom to Bloom has confirmed that it is safe to do so.

8. Hired items

All items described as “hire” remain the property of Blossom to Bloom. This may include vases, bud vases, urns, plinths, arches, frames, stands, candle holders, crates, baskets, lanterns, signage stands, draping, faux flowers and reusable mechanics.

The hire period, collection arrangements and included items will be shown on the quotation or invoice.

Hired items must not be:

• Removed from the agreed venue without permission;
• Altered, painted, cut, fixed or adapted;
• Used for any purpose other than the agreed wedding;
• Left outdoors unless approved for outdoor use; or
• Moved or dismantled in a way that could cause damage or injury.

Unless otherwise agreed, Blossom to Bloom will collect hired items at the stated time. The Client must ensure that all items are gathered together, accessible and ready for collection.

The Client remains responsible for hired items from the time they are delivered or installed until they are collected by Blossom to Bloom.

9. Security deposit for hired items

A refundable security deposit may be required for hired items. The amount will be itemised separately on the Client’s quotation or invoice and must be paid no later than 14 days before the wedding.

The security deposit is separate from the hire charge and does not form part of the wedding balance.

Following collection, Blossom to Bloom will inspect all hired items. Provided everything is returned:

• In the same condition in which it was supplied;
• Complete and with no missing components;
• Free from damage beyond reasonable wear and tear; and
• At the agreed time and collection location,

the security deposit will normally be refunded within seven working days of inspection.

Blossom to Bloom may make reasonable deductions from the security deposit for:

• Missing, broken or damaged items;
• Excessive staining, wax damage or specialist cleaning;
• Damage caused by incorrect handling, weather exposure or unauthorised movement;
• Missing packaging or components;
• Delayed or unsuccessful collection caused by the Client or venue; or
• Repair or replacement costs.

Any deduction will reflect the reasonable cost of cleaning, repair, replacement or additional collection. Blossom to Bloom will provide an explanation of any deduction.

If the loss or damage exceeds the security deposit, the Client will be responsible for the reasonable outstanding cost. An additional invoice will be issued and must be paid within seven days.

Responsibility will not apply where damage was caused solely by Blossom to Bloom or its appointed team.

10. Cancellation by the Client

All cancellations must be submitted to Blossom to Bloom in writing.

If the Client cancels after any applicable cooling-off period, Blossom to Bloom may retain payments or issue a cancellation invoice to cover reasonable losses directly arising from the cancellation. These may include:

• Consultation, administration and design work already completed;
• Hold the date fee is none refundable;
• Bespoke goods already made;
• Flowers, materials or hire equipment ordered specifically for the wedding;
• Non-refundable supplier charges;
• Labour or external services already booked; and
• Loss of profit where the cancelled date cannot reasonably be resold.

Any cancellation amount will be proportionate to the actual loss incurred. Blossom to Bloom will take reasonable steps to reduce its losses and will account for costs avoided or income received if the date is successfully rebooked.

Any refund due will be calculated individually and explained to the Client.

11. Postponements and date changes

Requests to postpone or change the wedding date must be made in writing.

Blossom to Bloom will make reasonable efforts to transfer the booking to a new date, but availability cannot be guaranteed.

If the new date is available, an administration or re-planning charge may apply where additional work is required. Prices may also be revised to reflect changes in flower costs, wages, travel, venue access, quantities or supplier prices.

If Blossom to Bloom is unavailable on the proposed new date, the change may be treated as a cancellation by the Client. Any amount retained or charged will be limited to Blossom to Bloom’s reasonable losses.

12. Cancellation by Blossom to Bloom

In the unlikely event that Blossom to Bloom cannot fulfil the booking due to illness, emergency or circumstances within its reasonable control, it will first attempt to provide a suitable replacement florist or an agreed alternative service.

If no suitable alternative can be arranged, Blossom to Bloom will refund payments relating to services or products that have not been provided. This will be the extent of Blossom to Bloom’s liability, except where the law provides otherwise.

13. Circumstances beyond reasonable control

Neither party will be responsible for a failure or delay caused by circumstances genuinely beyond their reasonable control. These may include severe weather, venue closure, road closure, national emergency, epidemic, government restrictions, fire, flood, major supplier failure or transport disruption.

The parties will discuss reasonable alternatives, including changes to the designs, delivery arrangements, venue or wedding date.

If the contract cannot be performed, any refund or deduction will be calculated according to the services already supplied, costs reasonably incurred and applicable consumer law.

14. Allergies and safety

The Client must tell Blossom to Bloom about any known allergies, sensitivities or safety concerns before the final designs are confirmed.

Some flowers and plants may be toxic if eaten or may cause skin irritation. Floral materials, candles, glassware, installations and hired equipment should be kept away from children and animals unless supervised.

Blossom to Bloom is not responsible for harm caused by the misuse, consumption or unauthorised handling of flowers, plants, decorations or hired items.

15. Photographs and publicity

Blossom to Bloom may photograph its floral work and venue styling for portfolio, website and social-media purposes, provided this does not unreasonably interfere with the wedding.

Where identifiable photographs of the Client or guests are taken, permission will be obtained where required. The Client may request in writing that images of the wedding are not used for marketing.

16. Complaints

Any concerns should be raised as soon as reasonably possible so Blossom to Bloom has an opportunity to investigate and, where possible, correct the issue.

Complaints should be submitted in writing with relevant details and photographs. Perishable flowers should normally be reported within 24 hours of delivery.

Nothing in this section affects the Client’s statutory rights.

17. Liability

Blossom to Bloom will provide its services with reasonable care and skill.

Blossom to Bloom will not be responsible for losses caused by inaccurate information supplied by the Client, unsuitable venue conditions, interference by third parties or a failure by the Client or venue to follow agreed instructions.

Nothing in these Terms and Conditions excludes or restricts liability where doing so would be unlawful, including liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation.

18. Personal information

Personal information will be used only where reasonably necessary to manage the enquiry, booking, payment, wedding arrangements and associated communications.

Information may be shared with trusted suppliers or contractors where necessary to fulfil the booking. Personal information will not be sold to third parties.

Further information is available in Blossom to Bloom’s Privacy Policy.

19. Governing law

These Terms and Conditions are governed by the laws of England and Wales.

The courts of England and Wales will have jurisdiction, subject to any legal right the Client has to bring proceedings elsewhere.

20. Acceptance

By paying the Hold the Date fee or accepting the quotation, the Client confirms that:

• The booking details supplied are accurate;
• They have authority to enter into the booking;
• They understand the payment and cancellation arrangements;
• They accept responsibility for hired items; and
• They agree to these Terms and Conditions.

Blossom to Bloom
Llanelli, Carmarthenshire
Email: [email protected]
Website: www.blossomtobloom.wales

Last updated: January 2026

Delivery

We cannot be held responsible for incorrect addresses so please provide a full postcode and any instructions that will help the driver. Please provide an email and/or daytime phone number for yourselves and a telephone number for the recipient. Same-day orders must be ordered before 11o'clock otherwise delivery will be the next following working day.

If the recipient is out when we deliver, we will leave the gift with a neighbour if they are happy to take responsibility for it. If this cannot be done we may leave in a secure, dry place such as a porch, shed or garage. (please advise when ordering if there are any safe places where the item can be left should nobody be home).

If the gift cannot be left it will be returned to the shop for collection or re delivery. A card will always be left through the door to advise the recipient of where the flowers have been left. If the recipient is physically unable to collect their flowers/plant a new delivery date will be arranged with the recipient at the earliest convenience

Cancellation

Due to the speed in which our orders are processed, we can only accept cancellations up to 24 hours prior to the requested delivery date. Please contact us by calling (see our contact details page)

Refunds

Because of the perishable nature of Products and in order to assist us in resolving any complaints quickly, we advise you to make any complaint within 1 working day of the date of delivery or intended delivery of your purchase.

• If you have a complaint relating to the quality of the product received, we will require a digital image to be sent to our email to assist with investigation of your complaint and to ensure a speedy resolution.

• We will consider refunds on a case by case basis, although refunds will not be given as a matter of course. An investigation into the complaint will be conducted and you will be notified in writing or via telephone of the outcome.

• Refunds will not be given for fresh goods that perish outside of 5 days following delivery - although the majority of our flowers will have a much longer shelf life than this; the lifespan of each piece will vary depending on the variety of flowers used. It is the responsibility of the recipient to ensure that correct care is offered to each piece to ensure longevity. Please follow the instructions on the care card provided with the flower gift.

Because of the perishable nature of Products and in order to assist us in resolving any complaints quickly, we advise you to make any complaint within 1 working day of the date of delivery or intended delivery of your purchase.

• If you have a complaint relating to the quality of the product received, we will require a digital image to be sent to our email to assist with investigation of your complaint and to ensure a speedy resolution.

• We will consider refunds on a case by case basis, although refunds will not be given as a matter of course. An investigation into the complaint will be conducted and you will be notified in writing or via telephone of the outcome.

• Refunds will not be given for fresh goods that perish outside of 5 days following delivery - although the majority of our flowers will have a much longer shelf life than this; the lifespan of each piece will vary depending on the variety of flowers used. It is the responsibility of the recipient to ensure that correct care is offered to each piece to ensure longevity. Please follow the instructions on the care card provided with the flower gift.

Returns

In the event that you are not satisfied with the Online Service any complaints should be addressed toour contact details listed on the website.

Disclaimer
Whilst we agree to use our reasonable endeavours to ensure that this Online Site and/or the Online Service is fully operational and error-free we cannot guarantee this and, therefore, accept no responsibility for any defects and/or interruption of the Online Site and/or the Online Service and shall be released from our obligations under these Terms and Conditions in the event of any cause beyond our reasonable control which renders the provision of the Online Site and/or the Online Service impossible or impractical.

If you have any queries or concerns regarding any of our goods or services, please contact us prior to placing an order and we will be happy to assist